Sonke sibhekane nokubanjwa esikhathini esithile empilweni yethu. Kungakhathaliseki ukushaya ucingo kumngane noma ibhizinisi, kungakhungathekisa ukuthi kufanele ulinde ukuxoxa noma ukushintshanisa ulwazi. Kodwa-ke, uma lolo lwazi lubandakanya amaphoyisa, umlilo, noma ukuphuthumayo kwezokwelapha, ukukhungatheka kungashesha ukuthukuthela noma ukuphelelwa ithemba.
Izizathu Okwenza 911 Meyi Beka Ifoni Yakho Ngokubamba
Kunezizathu eziningana zokuthi kungani abafaki abangu-911 bangase babanjwe futhi nje ngoba oshaya ucingo uzwa "umoya oshonile" akusho ukuthi umthumeli akalaleli.
Ifoni ingadinga ukuthi iphindwe kabusha
Kuzinguqulo zangaphambilini zesistimu ye-911, iningi lezingcingo zenziwa ekhaya lomshayeli. Lezi zingcingo "zendawo" zingadluliselwa kalula ku-911 efanelekayo isikhungo sokuxhumana esekelwe ekhelini lomuntu oshaya ucingo. Njengoba ukwanda kwamakholi angu-911 okwenziwa kumadivaysi eselula, isakhiwo se-911 uhlelo kuye kwadingeka sishintshe ukuze uthole indawo yangempela yomuntu oshaya ucingo.
Yize ubuchwepheshe buye buphuthukisiwe futhi kunezindlela eziningana zabathumeli abangu-911 banamuhla ukuthola umuntu oshayela efonini ephathekayo , lezi zingcingo zingase zihanjiswe esikhungweni sezokuxhumana zesifunda lapho i-dispatcher inesibopho sokukhomba indawo ngqo yengozi ephuthumayo futhi inqume ukuthi yini uhlobo oluphuthumayo. Khona-ke izingcingo zingabuyekezwa kwi-ejensi yendawo ekhethekile noma uhlobo olufanele kakhulu lomphenduli (uMthetho, Umlilo, EMS ).
Emasekhondini ambalwa kuthatha ukudlulisa ucingo, oshayela ucingo angase ahumushe ukuthula okufishane njengokubekiwe.
Lokhu kuchaza nokuthi kungani olunye ulwazi luzodingeka luphindwe. Njengoba lo mshayeli manje esezokhuluma ne-ejensi ehlukile, lowo mthumeli uzofuna ukuqinisekisa imininingwane ebalulekile ukuze kungabikho ulwazi lokuphepha lokuphila. Ukuthola lokhu ngokuzenzekelayo, kumagama omboni, kubaluleke kakhulu ngoba ngokuvamile kunembile kakhulu.
Iziphazamisi Zingase Zibe Nesithakazelo
Akuzona zonke izindawo ezingu-911 zokuthunyelwa ezidalwa ezilinganayo. Ziza kuzo zonke izilinganiso kanye nokulungiselelwa futhi zihlukahlukene njengoba imiphakathi ehlukene abahlinzeka ngemisebenzi. Amadolobha amakhulu anezidingo ezahlukene kunezindawo ezincane zasemaphandleni. Ezinye izikhungo zokuxhumana eziphuthumayo zisebenzisa ama-dispatchers abanele ukuthi ngamunye usebenza isikhundla esithile futhi unomthwalo wemfanelo oyedwa. Kwezinye izikhungo, abathumeli balindeleke ukuba baqeqeshwe futhi basebenzise amakhono abo amaningi okuphatha imisebenzi eminingi ngesikhathi esifanayo.
Kwezinye izimo, i-dispatcher eqoqa umzila we-911 nayo inesibopho sokuthumela isiphathimandla / isibhamu somlilo / i-EMT endaweni yesikhungo esiphuthumayo. Laba bathuthukisi bashintsha ukuhamba kwabo emsebenzini phakathi kokukhuluma efonini nokukhuluma ngesiteshi somsakazo (noma iziteshi eziningi). Uma ukhuluma emsakazweni umsakazo angeke azwakale efonini.
Ngenkathi oshaya ucingo engakwazi ukuzwa i-dispatcher akusho ukuthi umthumeli akakwazi ukuzwa oshayela ucingo. Ngisho nalapho ukhuluma esiteshini somsakazo ukuphela komuntu oshaya ucingo kumzila wefoni kuvulekile ukuze i-dispatcher iqhubeke nokuqapha isimo.
Yingakho kubalulekile ukuthi ama-ejensi aqoqe, aqeqeshe futhi agcine abahambisa abangu-911 abanamakhono okulalela aphezulu kanye nekhono lokuxhuma ezimweni ezicindezelayo.
Iziphakeli zibiza imali
Amasevisi we-Tele-E-Emergency asebenzayo afana nanoma yimuphi omunye umsebenzi: amakhasimende angabanjwa ngenxa yokuthi izingcingo ezingenayo zidlula inani labasebenzi elitholakalayo ukuphendula imigqa yokukhala.
Kungakhathaliseki ukuthi baxhaswa esidlangalaleni noma ngasese amabhajethi alezi zikhungo kufanele ahlinzeke ngezinhlelo ze-Computer Aided Dispatch (CAD), ingqalasizinda yocingo, izintambo zomsakazo, njll Njengawo wonke amanye amabhizinisi, isenzo sokulinganisa sisetshenziselwa ukuqasha inani elifanele labathumeli ngenkathi ligcina imali eyanele kwisabelomali sayo yonke into.
Indlela Ongasiza ngayo
Umphakathi udlala ingxenye ebaluleke kakhulu ekuphathweni kohlelo lwe-911. Yonke ikholi eyenziwa ku-911 kumele iphendulwe futhi isetshenziswe ngokufanele noma ngabe izingcingo zenzelwe iziphuthumayo zangempela noma cha.
Ukuhlukunyezwa kohlelo lwe-911 yinkinga kazwelonke ethinta wonke ama-ejensi nezikhungo zokuxhumana ezingu-911. Uma umphakathi ufundiswa ukuthi yikuphi ukuphuthumayo okuyiqiniso kuyoba lula kubahambisa abangu-911 ukugcina imigqa yefoni yabo ivulekile futhi itholakale ukusiza labo abadinga ngempela usizo olusheshayo.