Indlela Yokusula Nokuphelelisa
Ngokuhlela nokukhathalela, imenenja yehhovisi lezokwelapha ingakwandisa ukusebenza kahle nokuphumelela ngokusebenzisa amasu okuxhumana okuphumelelayo nokusebenza. Ukuxhumana kungenye yamathuluzi abaluleke kunazo zonke kunoma yiluphi ubudlelwano, kungaba ngumuntu siqu noma uchwepheshe. Ehhovisi lezokwelapha, ukuxhumana okucacile phakathi kwabasebenzi kubalulekile ekuqinisekiseni izinga lokunakekelwa kweziguli.
Ukuxhumana Kuyi-2-Way
Ukuze kukhulunywe ukuxhumana, kufanele kube nemibono noma ukwaziswa okwabelwana ngakho, othile okunikeza ulwazi noma umqondo, nomuntu ozokwamukela ulwazi.
Ukuxhumana kungcono uma kuvuselelwa, okusho ukuthi imibono nolwazi lwabiwe phakathi kwabantu ababili, ngokunikeza ngamunye futhi ukuthatha kusuka ekushintsheni. Uma ukukhulumisana kungomunye umuntu, kungenzeka ukuthi ukuxhumana kabi noma ukungaqondi kahle kuphakeme, futhi lokhu kuholela ekulindeni okungalindelekile kanye nemiphumela embi.
Ebudlelwaneni, ngokuvamile sibuyele futhi sixolise nganoma yikuphi ukungaqondi futhi sizame futhi. Kodwa ehhovisi lezokwelapha, ukuxhunyaniswa kabi kwezingxoxo kungadla kokubili ngokomzimba nangokwezimali. Ukuhlola phakathi kwabaholi abaphumelelayo kubonisa ukuthi ukuxhumana yikhono elibaluleke kunazo zonke umphathi noma umholi angakwazi ukuhlala nokusebenzisa.
Ukuxhumana okuphumelelayo ku-Office Office Setting
Ukukhulumisana ngolwazi olucacile nangokweqile kakhulu kubalulekile.
Kungakhathaliseki ukuthi ukuxhumana okubhalwe phansi, nge- imeyli yehhovisi , eyodwa kokuxhumana okulodwa, noma esimisweni seqembu, kubalulekile ukunamathela esihlokweni esiseduze futhi ungaphambukisi iphuzu. Ukusebenzisa ama-W amahlanu nohlelo lwe-H lwe-journalism kuzosiza ukugcina kugxile kulokhu okushiwo:
- Ubani: Ngubani odinga ukwaziswa okwabiwe? Ubani lolu lwazi oluyothinta? Ubani noma uzoba nokuphendula?
- Kuthiwani: Yiziphi izinyathelo okumelwe zithathwe? Yimuphi umphumela oyifunayo? Yiziphi izinsiza ezidingekayo ukuqedela inqubo noma iphrojekthi? Yiziphi izimo ezithinta ngqo lolu daba?
- Kungani lokhu kubalulekile? Kungani umuntu othola lolu lwazi afakiwe?
- Kuphi: Umcimbi, umhlangano, umsebenzi uzokwenzeka kuphi? Ziphi izinto noma idatha edingekayo ukuqedela iphrojekthi?
- Nini: Umhlangano nini? Isikhathi esiphezulu sini? Ngabe impendulo noma intuthuko eceliwe?
- Kanjani: Impumelelo izobekwa kanjani? Ukusebenza kuzohlolwa kanjani? Kuzogcwaliseka kanjani ngokuqinisekile?
Sula futhi siphethe - Gwema Ingxoxo Uhlukane
Lena yimibuzo embalwa nje engase iqondiswe ukuze kugcinwe ulwazi olucacile futhi olufingqiwe. Omunye umthetho omuhle wesithupha lapho ukhuluma nabanye uthi: "Yisho ukuthi usho ukuthini, futhi usho ukuthi uthini."
Lapho abanye bayazi ukuthi unikeza ulwazi olunenjongo nempendulo, baningi amathuba okulalela ngokucophelela futhi babheke ukushintshaniswa kwakho ngenhlonipho. Imenenja ehleba, ekhuluma ngokungapheli ngezindaba ezingekho ebhizinisini, noma ecima isihloko phakathi kwemihlangano ngeke iphumelele kangcono ngoba abasebenzi bayo bazoqala ukukhipha i- "fluff". Yize kubalulekile ukuthi ube nokusebenzisana nabasebenzi osebenza nabo nabasebenzi, kubaluleke kakhulu ukuba nokuqwashiswa kochwepheshe.
Nika impendulo - Ukulalela Okusebenzayo
Impendulo ingenye ingxenye ebalulekile yokuxhumana okuphumelelayo. Ukulalela impendulo kuzosiza wonke amaqembu ekuqondeni. Inqubo ebizwa ngokuthi "ukulalela okusebenzayo" ithuluzi eliwusizo ukuqinisekisa ukuthi ukuqonda kuqedile. Kule nqubo, umlaleli uzophinda abuyele ulwazi abakuzwile ngamazwi abo. Uma lolu lwazi luqinisile, ukushintshaniswa kuqedile, uma kungenjalo umthumeli wolwazi angalungisa noma yikuphi ukungaqondani ngalesi sikhathi. Lokhu kushintshana kuthatha isikhathi esincane nje futhi kuyithuluzi eliphumelelayo lokudala ukuphendula ngoba wonke umuntu ohilelekile ekushintsheni uyazi ukuthi okulindelwe kwacaca futhi kuyaqondakala.
Izinzuzo Zokususa Ukuxhumana ku-Medical Office
Ukuxhumana okucacile nokuphumelelayo kusindisa isikhathi, imali, nokwehla. Uma wonke amaqembu eqonda ukuthi yini edingekayo, elindelekile, futhi eyamukelekayo, inqubekela phambili iqinisekile nakakhulu. Uma wonke amaqembu eqonda ukuthi kungani kukhona okudingekayo, bazizwa behlonishwa. Uma imibono ishintshaniswa futhi impendulo ibhekwa, wonke amaqembu azizwa afakiwe futhi abalulekile kule nqubo. Le mizwa yokufakwa nokubaluleka ibalulekile ekuphatheni kwehhovisi kanye nempumelelo jikelele yalo mkhuba.