Ukwenyuka Kokusebenza Emisebenzini Yezempilo
Okubaluleke kakhulu ezingqondweni zabaholi benhlangano yezezempilo kule nkinga yesimo esinzima yokubuyisela inselelo yanamuhla ukuthola indlela yokuhlinzeka ngokunakekelwa kwezinga eliphezulu. Faka enye indlela, njengoba izindleko zokondla ziqhubeka zikhula ngesivinini esandayo, izinhlangano zezempilo zingaphansi kwengcindezi ekhulayo yokuhlinzeka ukunakekelwa kwekhwalithi ephakeme kunani eliphansi kakhulu.
Ngenkathi kunezinhlobo eziningi ezihlukahlukene zokufinyelela lo mgomo, kubonakala sengathi omunye ubusa umhlaba jikelele njengendlela yokukhiqiza imiphumela yezempilo ethuthukisiwe, imiphumela yezezimali, kanye nesiguli nesiguli sokwaneliseka kwabasebenzi. Ukuthuthukiswa kwekhwalithi eqhubekayo ezinhlanganweni zokunakekelwa kwezempilo kuye kwamukelwa kabanzi njengendlela ephumelela kakhulu yokwandisa inani.
Kuyini i-5S?
Izinhlangano zezempilo ziya ngokuya ziphendukela kuma-mindsets agxile ukufeza inani elikhulu. I-5S ingenye yamathuluzi athandwa kakhulu asetshenziselwa ukufezekisa ukunakekelwa kwezempilo okunempilo. Kuthuthukiswe iToyota ekuqaleni kwawo-1980, i-5S iyindlela yokwenza izinyathelo eziyisihlanu ezenza ngcono inhlangano ngokuhlaziya ngokuqhubekayo nokuqhubekayo ukuze kutholakale udoti nokungasebenzi kahle bese kuhlaziywa izixazululo ezintsha zokuba ziphilile. Sekusetshenziselwe emhlabeni wonke amashumi ambalwa eminyaka. Kusukela ngawo-1990, izingqondo ezintsha ezinkokheli zokunakekelwa kwempilo ziye zaboleka futhi zasebenzisa i-5S mindset, zafinyelela imiphumela emihle.
Izigaba ezinhlanu ze-5S
Ukudala indawo yokusebenzela ye-5S enhlanganweni yezokunakekela impilo kungaholela ekuthuthukiseni okubonakalayo ngokubaluleka ngokuthuthukisa imiphumela kanye nesipiliyoni sesiguli ngenkathi ukwandisa ithalenta ngaphakathi kwenhlangano bese usebenzisa izinsiza ezimbalwa. Izinyathelo ezinhlanu ngezansi zinikeza indlela eyisisekelo yezinhlangano zezempilo ezifisa ukusebenzisa uhlelo lwe-5S.
Isinyathelo 1. Hlunga
Isinyathelo esisodwa sibheka izinto ngezigaba zomsebenzi. Kuhilela ukukhipha izinto ezingadingekile kusuka ezindaweni zokusebenza futhi uhlele indawo yokusebenzela esekelwe kwinqubo. Ochwepheshe balwela izindlela ezimbili eziphambili zokuhlunga.
Izinto zingalungiswa ngamaqembu amathathu ngokususelwa kumvamisa wokusetshenziswa njenge:
- Isetshenziswa njalo
- Ngezinye izikhathi esetshenziswa
- Kusetshenziswa njalo
Noma, zingahle zihlelwe yimindeni yomkhiqizo njengezidingo ze-IV, ukuphefumula, ukuqedwa, njll.
Isizathu sokuhlehlisa ukukhomba izinto ezibaluleke kakhulu ezidingekayo ukuze zenze umsebenzi wakho futhi zinikeze izinto ezibaluleke kakhulu ezingeni elingaphandle kwesikhala esixabiseke kakhulu okufanele sabekelwe eceleni izinto ezisetshenziswa kakhulu, izinto ezibaluleke kakhulu. Hlunga kufanele kube inqubo eqhubekayo futhi kufanele kwenziwe ngesikhathi esifushane ngangokunokwenzeka.
Isinyathelo 2. Hlela Ngokuhlelekile
Njengoba manje usubeke eceleni indawo futhi uhlunga futhi uhlukanise njalo-okusetshenziselwa izinto ezisetshenzisiwe ngezikhathi eziningi, uzoqala isigaba esilandelayo senhlangano: Beka izinto zakho zokwelapha ngokulandelana. Sekuyisikhathi sokucacisa ukuthi uzokwazi kanjani ukugcina lezi zinto nokuthi uzokuphi.
Nika indawo ethize, engapheli, futhi efinyeleleka kuyo yonke uhlobo lwezokwelapha ngakho abasebenzi bazokwazi ukuthi bangathola kuphi ukuthi bafunani, ngisho nalapho becindezelekile, bekhathele futhi begijimela.
"Permanent" akusho ukuthi indawo yokugcina ayikwazi noma ayikwazi ukuhanjiswa uma ithuba lokuthuthukisa isitoreji futhi indawo yaso ivela ngenxa yemizamo yokuthuthukisa ikhwalithi eqhubekayo.
Chaza ukuthi yikuphi ukuthengwa okumele kube khona kulowo nalowo ndawo futhi ubuncane obuncane obuzobangela ukubeka kabusha imali. Ekukhiqizeni, laziwa ngokuthi "amazinga aphakathi" futhi leli gama lidluliselwa kalula ekuphathweni kwezinto zokwelashwa.
Hlela imithi yokwelapha ngendlela ehambisanayo kanye ne-perpendicular yokufinyelela okulula futhi unciphise ithuba lokubamba into engalungile. Nika imingcele ngayinye yokubeka imishalofu, amabheji, noma abahleli be-drawer isibonelo.
Thuthukisa uhlelo lwe-labeling olulula nokusobala kukho konke okulondolozayo. Amalebula kufanele afunde kalula. Izinhlangano eziningi ziye zathola ukuthi ukwethula uhlelo lokubhala ikhodi kwisitoreji sabo kuyasiza kakhulu. Hlola njalo izindlela zokwenza lula futhi uthuthukise uhlelo lwakho lokuhlunga.
Isinyathelo 3. Shanyisa
Gcina indawo yokusebenzela ehlanzekile nesitoreji. Ukuhlanzeka kunenzuzo eminingi ekunakekelweni kwezempilo:
- Iyanciphisa ukusakazwa kwama-bacteria , amagciwane, nezifo ezithathelwanayo endaweni yakho yokunakekelwa kwezempilo.
- Isiguli nesisebenzi sezempilo nokuphepha kuthuthukisa.
- Isikhungo sibheka kakhulu iziguli nemindeni esebenzisa indawo yakho kanye nezinsizakalo zayo, ezingakhuphula ukuhlolwa kwakho kwabaHluli beMpilo yabanikezeli bezempilo kanye neziNhlelo (HCAHPS).
(Qaphela: i-HCAHPS ibuza iziguli ukuba zilinganise okuhlangenwe nakho kwazo mayelana nokuhlala kwabo abagulayo. Izilinganiso zabiwe nomphakathi futhi zingathinta idumela lenhlangano yezokunakekela emphakathini kanye nenani eliyobuyiselwa izinsizakalo ezinikezwe iziguli zikaMedare.)
Isinyathelo 4: Ukumisa
Manje yenze imithwalo yemfanelo, isabelo sendawo, ama-par-level, isimiso senhlangano, kanye nezimfuneko zokuhlanza zenhlangano yakho. Ngamafuphi, "ukulinganisela," "uhlobo" lwakho, "ukuhlelwa," futhi "ukukhanya" imisebenzi ukuze kufezwe ngesisekelo esifanayo. Wonke umuntu ohilelekile kufanele aqonde imithwalo yemfanelo eqondene nalezi zinqubo. Izinhlangano ze-5S eziphumelele kakhulu kunoma iyiphi imboni zisebenzisa izinsiza ezibukwayo ngokusheshisa futhi ngokucophelela zixwayise abasebenzi kumazinga okuhambisana.
Isinyathelo 5: Sondeza
Owesihlanu "S," "ugcine," angenza noma aphule imizamo yakho. Ithimba lakho selitshale isikhathi nemizamo, futhi ngokungangabazeki imali, ukuhlunga, ukuhlelwa ngokuhlelekile, ukukhanya, nokwenza kahle. Ukusekela le mizamo yesikhathi esizayo kuzokwenza ukubuyiswa okukhulu kulezi zimali. Yingakho i-5S ibhekwa njenge "mindset" hhayi iphrojekthi yesikhashana. Kuyindlela yokucabanga ukuthi uzosebenza kanjani inhlangano yakho ukuze inikeze ngokunakekelwa kwezempilo okuphezulu kakhulu.
Umthombo:
UFanny YF Young Ukusetshenziswa kwe-5S emisebenzini yezempilo: Ukubuyekezwa Kwamabhuku. I-International Journal yeBhizinisi neSayensi Yezenhlalakahle. September 2014.