5 Okubalulekile Imenyu Yediski Imisebenzi

Ngaphambi kwedesiki yehhovisi lezokwelapha kungaba indawo enomatasa kakhulu. Izisebenzi zangaphambili zedesksi zibalulekile ekusebenzeni okubushelelezi kwehhovisi lezokwelapha. Abasebenzi beDeskithophu yangaphambili bavame ukuba nama-receptionist kanye / noma abasizi bezokwelapha futhi kuye ngokuthi ubukhulu behhovisi lezokwelapha umuntu oyedwa angase abe bobabili. Imisebenzi yokwelashwa eceleni, idesksi yangaphambili libhekene nemisebenzi emihlanu yokuphatha:

1. Iziguli zokubingelela
2. Ukuphendula nokuphatha ucingo
3. Ukuhlela ukuqashwa
4. Ukuxhumana nge-Interoffice
5. Ukuxhumana kwangaphandle

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Iziguli ezibingelela

Iziguli ezithokozelayo azikho nje ukuthi uthini, futhi nokuthi uxhumana kanjani neziguli. Idesksi yangaphambili libhekene nokwenza iziguli zizwe zamukelekile.

Idesksi yangaphambili yikhombono yokuqala isiguli esithola uma ubiza noma uvakashela umkhuba wezokwelapha. Kubalulekile ukuthi idesksi yangaphambili lihlinzeke ngemisebenzi yamakhasimende elihlukile futhi libe yisimo esihle sezokwelapha.

Nazi ezinye izindlela zeziguli zokubingelelana:

• Uphendvula ifoni ngenkathi egcina ngendlela ehloniphekile, ehambisanayo ngokusebenzisa i-etiquette efanele yefoni
• Igcina indawo yokwamukela ihlanzekile futhi ihlelekile
• Ukubhalisa iziguli ezintsha kanye nokuvuselela izibalo zabantu ezikhona zesiguli ngokuqoqa imininingwane yesiguli esiguliwe ngesineke kubandakanya ulwazi lomuntu siqu nolwezimali
• Iqukethe ukugeleza kwesiguli ngokuzisa umhlinzeki wokufika kweziguli, ukuqaphela ukulibaziseka, nokuxhumana neziguli kanye nabasebenzi bezempilo
• Iphendula iziguli, iziguli ezizobhekana nazo, kanye nemibuzo yezihambeli ngendlela enomusa

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Ilawula i-Telephone

Ngesikhathi uphendula ucingo ngendlela ehloniphekile futhi ehambisanayo yingxenye yeziguli zokubingelela, akuyona yedwa umsebenzi wemithwalo yemfanelo yefoni yangaphambili.Idiski elingaphambili linomthwalo wokwamukela wonke amakholi angenayo kanye nokubeka izingcingo eziphumayo uma kudingeka.

• Izingcingo ezingenayo: Izingcingo ezingenayo ziqukethe izingcingo zesiguli, izingcingo ze-telemarketers, ukuphindaphinda imithi, abanye odokotela, nokuningi. Idesksi elingaphambili kufanele lisebenzise imfanelo efanele yefoni uma ulawula amakholi usebenzisa lawa makghono okuxhumana: abe ngumlaleli okhuthele, ube nemikhuba emihle yefoni, amakholi efoni, sebenzisa ngobuhlakani, ubuze imibuzo, futhi ugcine imfihlo.
• Amakholi aphumayo: Ngezinye izikhathi ideski yangaphambili kufanele ibeke izingcingo eziphumayo ukuze zixoxe ngokuqokwa kwesiguli, wenze ama-aphoyintimenti angaphandle noma ukuhanjiswa, noma ukunikezwa kwempahla. Njengommeli wehhovisi lezokwelapha, kubaluleke kakhulu ukusebenzisa indlela efanele yefoni.

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Ukuhlela Ukuqokwa

Ukuhlela okuphumelelayo kuyadingeka ukuze kube nesipiliyoni esihle kakhulu sesiguli kanye nokugeleza kweziguli ezibushelelezi. Amahhovisi amaningi ezokwelapha asebenzisa ukuhlela isofthiwe eyenza ukuhlela abaqashi kube lula futhi kulula. Kodwa-ke, idesksi elingaphambili kufanele likwazi ukugcwalisa ukukhansela noma akukho okuboniswayo futhi kuphumelele ekukhulumeni izinguquko ohlelweni lweziguli kanye nodokotela.

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Ukuxhumana kwe-Interoffice

Ideski langaphambili lehhovisi lezokwelapha lifana nehabhu lokuxhumana. Iningi lezokukhulumisana phakathi kwe-interoffice lidlula etafuleni eliphambili ikakhulu lapho lihilela noma yimiphi imisebenzi yokuphatha ehlobene nesiguli.

Ukukhulumisana ngolwazi olucacile nangokweqile kakhulu kubalulekile. Kungakhathaliseki ukuthi ku-memo, ukuxhumana okubhalwe phansi, ngokusebenzisa i-imeyli yehhovisi yangaphakathi, ukuxhumana okulodwa, noma ukuhlelwa kweqembu, kubalulekile ukuthi unamathele esihlokweni esiseduze futhi ungaphumeleli iphuzu.

Amanye amakhono ayisisekelo adingekayo ekukhulumisaneni okuxhumana okusebenzayo afaka phakathi:

• I-etiquette yocingo
• Insizakalo yekhasimende
• Izinhlelo eziyisisekelo zamagama nezinhle kakhulu
• Ukuphathwa kwesikhathi
• Amakhono enhlangano

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Ukuxhumana kwangaphandle

Ukukhulumisana kwangaphandle kuhilela ukuxhumana nabathengisi, ezinye izindlela zokudokotela, izinkampani zomshuwalense nezinye amabhizinisi. Lokhu kungadinga ukwenza amakholi wefoni aphumayo, ukuthayipha izincwadi zezobuchwepheshe, ukuthumela ngefeksi nokuthumela izincwadi.

Ulwazi lwezinqubo zehhovisi ngokuvamile olutholakala isitifiketi noma i-Associates degree ohlelweni lwebhizinisi kufaka phakathi izinqubo zokuphatha nezinqubo, ukucubungula izicelo, ukulungisa amashadi wesiguli, namakhono ayisisekelo ekhompyutheni. Amakhono omsizi wokuphatha okuyisisekelo nokukwazi ukusebenzisa imishini yehhovisi ngokufanele kubalulekile ekusebenzeni kwangaphambili kwehhovisi.