I-Medical Office Survey Toolkit evela ku-AHRQ

I-Agency for Healthcare Research and Quality (AHRQ) iye yasungula ucwaningo olugxile esimweni sokuphepha kwesineke kanye nekhwalithi yokunakekelwa kwezempilo emahhovisi ezokwelapha. Yenzelwe ukusetshenziswa ihhovisi okungenani abahlinzeki aba-3, i-Medical Office Survey Toolkit iqalisa ingxoxo evulekile yehhovisi mayelana nokuphepha kwesiguli kanye nezinkinga zekhwalithi phakathi kwabahlinzeki nabasebenzi.

Kubalulekile ukuba ihhovisi lezokwelapha lihlole futhi libheke amandla abo kanye nobuthakathaka njalo ukuze kuthuthukiswe ukuphepha kwesiguli.

Ucwaningo lwe-Medical Office:

Ucwaningo lwenzelwe ukulinganisa isiko lokuphepha kwesineke emahhovisi ezokwelapha ngezici ezilandelayo:

• Ihhovisi lezokwelapha kufanele libe isikhungo sokuphulukiswa kweziguli endaweni ethile.
• Ihhovisi lezokwelapha lingatholakala esakhiweni esinamahhovisi amaningi ezokwelapha, kodwa ihhovisi ngalinye esakhiweni lizobhekwa njengehhovisi elihlukile lezokwelapha ngezinhloso zocwaningo.
• Abanikezeli ehhovisi lezokwelapha elilodwa kufanele babelane nabanye noma bonke abasebenzi bokuphatha, njengabamukelayo kanye nabahleli, futhi wabelane nabanye noma bonke abasebenzi basekelo lwezokwelapha.

Mayelana ne-AHRQ Surveys:

U-AHRQ uphinde unikeze Uhlolo lwesibhedlela ngeSikhumulo SokuPhepha Abagulayo kanye noHlelo Lokungena Kwabahlengikazi lwezoKwelashwa kweMpilo. Lezi zinhlolovo ziyatholakala emphakathini mahhala, kulula ukuyisebenzisa futhi itholakale ngeSpanishi.

U-AHRQ uphakamisa ukuthi ukuhlolwa kusetshenziswe ukuphathwa okungenani izinyanga eziyisithupha ngaphandle kwemiphumela enembile. Lolu cwaningo lubandakanya izinto ezingu-51 ezilinganisa ubukhulu obuyishumi nambili.Izilinganiso eziningana zokuhlola zifana nezilinganiso ku-Survey Hospital mayelana nokuThuthukiswa kweziNtu zokuPhepha, nakuba izinto zihlukile kulezi zincwaningo ezimbili.

Ukulinganisa ekuhloleni kwehhovisi lezokwelapha yilokhu:

1. Ukuxhumana ngamaphutha.
2. Ukuvuleka kokuxhumana.
3. Ukwaziswa kolwazi nezinye izilungiselelo.
4. Izinqubo zeHhovisi kanye nokulinganisa.
5. Ukufunda kwenhlangano.
6. Umbono jikelele wokuphepha kwesiguli kanye nekhwalithi.
7. Umnikazi / ukuphatha umlingani / ukusekela ubuholi bokuphepha kwesiguli.
8. Ukulandelela ukunakekelwa kwesineke / ukulandelela.
9. Izinkinga zokuphepha kanye nekhwalithi.
10. Ukuqeqeshwa kwabasebenzi.
11. Ukusebenzisana.
12. Ukucindezelwa komsebenzi nezinga.

Izinyathelo eziyisithupha zokuhlola ezihlukile ziyingqayizivele ekuhloleni kwehhovisi lezokwelapha ngezinto ezigxile ikakhulukazi ezindabeni ezihlobene nokuphepha kwesiguli noma izinga lokunakekela emahhovisi ezokwelapha. Ngaphezu kwalokho, inhlolovo yehhovisi lezokwelapha ihlanganisa izinto ezintathu mayelana nezici zangemuva zokuphendula kanye nemibuzo emibili yokukala:

1. Bangayilinganisa kanjani lelihhovisi lezokwelapha ezindaweni ezinhlanu ezihlukene zekhwalithi yokunakekelwa kwezempilo (isiguli esiphezulu, esisebenzayo, esifike ngesikhathi, esisebenzayo, futhi esilinganayo)?
2. Bangayilinganisa kanjani lelihhovisi lezokwelapha ngokuphepha kwesiguli?

Olunye ulwazi olutholakalayo okwamanje luhlanganisa i-Pharmacy Survey mayelana neMikhuba Yokuphepha Emaphilweni, Ucwaningo Lwekhaya Lwabahlengikazi lwezokuThuthukiswa kweMpilo yeziguli kanye neSpanishi Version yeSupport Home and Nursing Surveys on Patient Safety Culture. Amahhovisi ezempilo angaqhathanisa imiphumela yawo namanye amahhovisi ezempilo.

_Umthombo:

_{Ucwaningo Lwemvelo Yokuphepha Empofu: Imibuzo Ebuzwa Ngokuphindaphindiwe. April 2010. I-Agency for Researchcare and Quality, i-Rockville, MD. http://www.ahrq.gov/qual/patientsafetyculture/pscfaq.htm}