Uhlu Lokuhlola Lusiza Ukuxhumana Okuqinisekisiwe Okuthinta Ukuphepha, Ukunakekelwa Kwekhwalithi
Ukukhulumisana kahle nabakhamuzi, iziguli nemindeni kubalulekile ekuhlinzekeni ukunakekelwa kwezempilo okusezingeni . Indlela oxoxisana ngalo ulwazi ingabaluleka ngokulinganayo njengolwazi. Iziguli eziqonda abahlinzeki bazo zinamathuba amaningi okuzethemba futhi zidlala indima yazo ekuphatheni impilo yabo.
Uma ukuxhumana kungabikho, kungaholela ezigulini ukuzwa ukwanda okukhulu, ukukhathazeka nokungabi namandla.
Ngaphambi kokuthi ukwazi ukubhekana nokuxhumana kufanele uhlole ukuxhumana kwakho. Nazi ezinye iziqondiso ezihambisana ne-AHA.
- Uhlole ukuxhumana kwakho kwangaphakathi?
- Ingabe ithimba labaphathi lenza "izigulane zesineke" ukuze uthole ngokuzenzekelayo mayelana nokuhlangenwe nakho kokunakekelwa nokuthi abasebenzi bakho baxhumana kanjani nabo kahle?
- Uyazi kahle ukuthi umphakathi wenzani namasiko akho omphakathi nokuthi uthinta kanjani ukuxhumana?
- Ingabe amathuluzi oyisebenzisayo ukukala ukwaneliseka abukeka kanjani ukuthi uxhumana kanjani neziguli nemindeni kuzo zonke izigaba?
- Ingabe ukuxhumana kwakho okulotshiwe kutholakala ngezilimi ezihlukahlukene?
- Uhlole iWebhusayithi yakho ngezinga lolimi futhi kulula ukusebenzisa?
- Uke wahlola konke okubhalwe phansi okubhaliwe ukuqinisekisa ukuthi ulimi, ifomethi, nokusatshalaliswa kwenza ukuba kufinyeleleke kuwo wonke umuntu?
- Ingabe isibhedlela sakho sinombhalo obhaliwe mayelana nokukhuluma imiphumela engalindelekile noma embi ?
- Ingabe unesiza esitholakalayo kubahlali, iziguli, kanye nemikhaya ethintekayo nge-Medicare, Medicaid noma ezinye izinkinga zokubambisana?
- Ingabe unikeza ukuqeqeshwa kwangaphakathi-service kubasebenzi ukuthuthukisa ikhono labo lokuxhumana?
- Ingabe isibhedlela sakho sakha "ibhange lolimi?"
- Ingabe inhlangano yakho inekomidi langaphakathi lokuziphatha elitholakalayo njengensiza kulabo abanakekeli ababhekene nezinqumo zezokwelapha ezinzima?
- Ingabe iwebhusayithi yakho inesigaba esinikezelwe ulwazi mayelana namalungelo weziguli, abameli besiguli kanye nezinye izinsizakalo kanye nosizo olutholakala iziguli nemindeni?
- Ingabe unenqubo elula, ekhulunywe kahle ukuvumela iziguli nemindeni ukuba ilandele kunoma yikuphi ukukhathazeka abanakho?
- Ingabe ukhuthaza ukufinyeleleka nokufundiswa ukusetshenziswa kweziqondiso eziphambili kanye nezinhloso zokuphila?
Inqubo yokuxhumana iyinkimbinkimbi futhi ingaba nzima nakakhulu ngeminyaka. Kulabadala asebekhulile abanokuhlangenwe nakho okuhlukahlukene kokuphila kanye nezizinda zamasiko, ukukhulumisana okuphumelelayo kuthinta umbono wabo ngokugula nokuzimisela ukunamathela emiphakathini yezokwelapha.
Amanye amathiphu okuxhumana okuphumelelayo
- Vumela isikhathi esengeziwe.
Iziguli ezindala zidinga isikhathi esengeziwe. Hlela it. - Gwema iziphazamiso.
Abantu bafuna ukuzwa ukuthi uye wachitha isikhathi semfanelo nabo. - Hlala ubuso nobuso.
Abanye abantu asebekhulile banombono nokulahleka kokuzwa, futhi ukufunda izindebe zakho kungase kubaluleke kakhulu. - Gcina ukuxhumana kwamehlo.
Ukuxhumana kwamehlo utshela abantu ukuthi unesithakazelo kubo futhi bangakuethemba. - Lalela.
Isikhalazo esivame kakhulu abantu abanabo mayelana nabahlinzeki ukuthi abalaleli. - Khuluma kancane, ngokucacile nangokuzwakalayo.
Izinga lapho umuntu osekhulile afunda khona livame ukuhamba kancane kunomuntu omncane.
- Sebenzisa amagama ambalwa, alula nemisho elula.
Ukulula ulwazi kanye nokukhuluma ngendlela kusiza ukuqinisekisa ukuthi abantu bayolandela imiyalelo yakho. - Namathela esihlokweni esisodwa ngesikhathi.
Ulwazi lokuqapha ulwazi lungaphazamisa. - Lula futhi ubhale phansi imiyalelo yakho.
Bhala phansi imiyalelo yakho kwisakhiwo esiyisisekelo, esilandelayo kalula. - Zisobala ngokufingqiwe amaphuzu abaluleke kakhulu.
Buza iziguli ukuthi ziphinda iziyalezo zakho. - Nika iziguli ithuba lokubuza imibuzo nokuziveza.
Nika iziguli zakho ithuba elihle lokubuza imibuzo.
Qaphela ukuthi ukuxhumana okuphumelelayo kuthinta isipiliyoni sokunakekelwa futhi kuyithuba lokukhangisa elimangalisa umlilo okufanele lingaphuthelwa noma liphazamiseke!