Izinyathelo ezine ze-Etiquette yefoni

I-Polite, Indlela Ehambisanayo Yefoni Ehhovisi Lezokwelapha

Ingabe i-receptionist yakho ineziqondiso ezinhle zefoni? Kubalulekile ukuthi abasebenzi bakho behhovisi lezezifo bahlinzekele ngokuqhubekayo indlela ehloniphekile yefoni. Uma isiguli singena kuyo, indlela abaphathi bedeskithophambili abaphatha ngayo ucingo inquma indlela indawo yakho ebonwa ngayo.

Njengenye yezindlela ezisetshenziselwa ukuxhumana, ukuxhumana ngocingo akufanele kuthathwe kalula. Ngokuvamile ukuxhumana kokuqala ihhovisi lezokwelapha linesiguli. Nazi amathiphu ambalwa okuyisisekelo onganikeza abasebenzi bakho bezokwelapha ukuze bathuthukise ukuziphatha kwefoni.

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Yiba umlaleli okhuthele

Inqubo ebizwa ngokuthi "ukulalela okusebenzayo" ithuluzi eliwusizo ukuqinisekisa ukuthi ukuqonda kuqedile. Kule nqubo, umlaleli uzophinda abuyele ulwazi abakuzwile ngamazwi abo. Uma lolu lwazi luqinisile, ukushintshaniswa kuqedile, uma kungenjalo umthumeli wolwazi angalungisa noma yikuphi ukungaqondani ngalesi sikhathi. Lokhu kushintshana kuthatha isikhathi esincane nje futhi kuyithuluzi eliphumelelayo lokudala ukuphendula ngoba wonke umuntu ohilelekile ekushintsheni uyazi ukuthi okulindelwe kwacaca futhi kuyaqondakala.

• Gxila kusikhulumi
• Yenza isithakazelo
• Zama ukungaphazamisi
• Qaphela ukuxhumana kwakho okungekho amazwi
• Gwema ukukhuluma nanoma ubani omunye
• Gcina ingqondo yakho kulokhu okuxoxwe ngakho

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Yiba nemikhuba emihle yefoni

Ukuba nemikhuba emihle yefoni kuwumsebenzi olula. Ukuba nemikhuba emihle yefoni kungasho nje ukuthi uchwepheshe futhi uphatha abanye ngendlela ofuna ukuphathwa ngayo uma ngabe ungumshayeli. Ezinye izibonelo zifaka:

• Phendula ngokushesha, okungenani ngendandatho yesithathu
• Phendula ngegama lakho nokubingelela ngobungane
• Smile, oshaya ucingo angazwa ukumomotheka kwakho ngefoni
• Khuluma kancane futhi ngokucacile
• Ungalokothi ufune ukudla, ugaye noma uphuze noma yini ngenkathi ucingo
• Cela imvume ngaphambi kokufaka ucingo

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Gcina Ubumfihlo

Ukugcina imfihlo yesiguli akugcini nje kwenza iziguli zizwe zivikelekile mayelana nokuphathwa kwesikhungo sakho sezokwelapha, futhi ngumthetho. Noma yiyiphi inhlangano efinyelela ulwazi lwezempilo yesiguli ibhekwa njengenhlangano ehlanganisiwe futhi idingwa ngumthetho ukuba ihambisane nezinhlinzeko ze-HIPAA noma ibhekane nezinhlawulo zomphakathi kanye / noma zobugebengu. Kuyadingeka ukuthi amarekhodi ezokwelapha ahlale eyimfihlo futhi angeke atholakale ngabantu abangenalo ukugunyazwa okufanele. Izincazelo ezenziwe mayelana nolwazi lwezempilo oluvikelekile lwegciwane (PHI) ngaphandle kokugunyazwa kwalo kuthathwa njengokuphulwa koMthetho Wobumfihlo.

• Qaphela ngolwazi olunikezwa phezu kwefoni
• Buza isiguli ukuthi unikeze inombolo yabo yokuphepha yomphakathi ukuze bazibonele
• Gcina engqondweni ezinye iziguli zingakwazi ukuzwa ingxoxo yakho
• Uma umshayeli engeyena isiguli, ungalokothi uxoxe ngolwazi lomuntu ngaphandle kwemvume

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Izinto Okufanele Uzicabange

I-etiquette yefoni ayiyona nje into oyishoyo noma okwenzayo, futhi nokuthi uyisho kanjani nokuthi uyayenza kanjani. Cabanga ngalokhu esikhathini esizayo lapho ukhuluma nesiguli noma enye ikhasimende ngocingo.

• Ngibonga njalo ngokushaya
• Ungalokothi uqambe kuqala
• Uma uthatha imiyalezo, thola ulwazi oluningi ngangokunokwenzeka
• Hlala uzolile futhi uhloniphe, ngisho nalapho isiguli sikuhlukumeza