Izinto Ongase Ungazi Ngazo 911
I-911 isencane kakhulu uma iqhathaniswa nezinye izinsizakalo eziphuthumayo. Ukuqothula umlilo sekuye kwase-US kusukela ngasekupheleni kuka-1600 nokuqiniswa komthetho kudala njengemithetho ngokwabo. 911, ngakolunye uhlangothi, ayikwazi ukuhlala kuze kube yilapho sinezingcingo futhi sanele ukuba senze inkonzo ewusizo.
Umqondo we-911 ulula: uma udinga ukushaya usizo , kunokukhumbula okulula inombolo yezinombolo ezintathu ezingeke zisetshenziselwe noma yini enye.
Kuyinto yonke indawo kuwo wonke ama-US (naseCanada kusukela zombili amazwe zisebenzisa uhlelo olufanayo lokushintsha ucingo). Akulona kuphela ukusetshenziswa emhlabeni wonke kuwo wonke amazwe futhi kunamaphesenti angama-97% wezwe laseMelika, 911 nalo lonke jikelele kungakhathaliseki uhlobo oluphuthumayo. Ubiza inombolo efanayo ye-ambulensi oyenzela iphoyisa.
Kulula kakhulu, ngisho ne- kindergartner ingafunda ukushayela u-911 . Ngempela, bonke bayazi inombolo lapho ngivakashela amakilasi abo.
Njengoba kulula njengoba lokho kuzwakala, ungase umangale ukuthola ukuthi kunzima kangakanani 911. Yinombolo yendawo yonke, kodwa ayisebenzi yonke indawo yonke indawo. Nazi ezinye izimfihlo ze-911 nokuthi zingakulimaza kanjani.
Inombolo eyodwa, Amasevisi amaningi Ezingcingo
Asikho isikhungo sezingcingo esivela ku-911 kuwo wonke umuntu. Eqinisweni, akuzona zonke izikhungo zekholi eziphendula ngokuqondile izingcingo ezingu-911 ngokuqondile.
Isikhungo socingo se-911 saziwa njengePublic Safety Answering Point ( PSAP ). Ngokombiko wokugcina we-FCC, kunezingu-8 334 zama-PSAP e-United States.
Kulabo, abangaba ngu-6 800 baziwa ngokuthi ama-PSAP oyinhloko futhi ngaphezu kuka-1,400 baziwa njenge-PSAP yesibili.
I-PSAP eyinhloko yilapho ifoni ifaka uma ubiza 911. Lezi yizicabha zangaphambili zezinsizakalo eziphuthumayo. Ezimweni eziningi, lawa ama-ejensi kahulumeni, ngokuvamile avunyelwe umthetho.
I-New York City inama-PSAP ayisisekelo abhaliswe ne-FCC.
Bonke baseBrooklyn futhi bonke babhalisiwe ku-NYPD. I-PSAP ngayinye iphendula izingcingo ezingu-911 zedolobha elihlukile. Ngakho-ke, kungakhathaliseki ukuthi ukuphi ku-NYC, uma ubiza u-911 izophendulwa eBrooklyn.
I-PSAP yesibili yilapho ikholi ye-911 ingadluliselwa khona. Kukhona namanje abashayeli bezingcingo eziphuthumayo nabathumeli be-PSAP yesibili, akuzona nje amagama okuqala ozowazwa lapho ushayele u-911. Ama-PSAP aqala ukuphatha imisebenzi yomthetho futhi ngezinye izikhathi ezinye izinhlobo zokuphuthumayo. Ezimweni eziningi, i-PSAP yesibili ibamba umlilo noma izimo eziphuthumayo zezokwelapha.
E-Los Angeles County kunama-PSAP ayisisekelo angu-26. Uma ubiza u-911 ngomlilo ku-LA, uma u-caller we-PSAP oyinhloko eqinisekisa ukuthi ukhona, uzodluliselwa ku-PSAP yesibili eMnyangweni we-Fire City noma kuMnyango we-Fire Fire.
Ngenxa yokuthi uhlala endaweni eyodwa, noma kunjalo, akusho ukuthi awukwazi ukubiza 911 kwenye indawo. Ngokwesibonelo, uma useGeorgia futhi ukhuluma nesihlobo esigulayo e-Idaho, ungabiza u-911 futhi uchaze isimo. Cacisa ukuthi yini oyidingayo. I-call taker eGeorgia izokusiza ukuba uxhumane ne-PSAP e-Idaho. Akuyona ikholi evamile kulabo abashayela ucingo oluphuthumayo ukubhekana nabo, kodwa kwenzeka.
Ama- Taker angu- 911 angama-Specialized
Abashayeli abaningi baxoshwa ngokudluliselwa kwamakholi angu-911. Ngesikhathi sokuqala ubiza u-911, ulindele ukuthi umuntu oyedwa angaphendule futhi uma lowo muntu eseqedile ukuthola lonke ulwazi oludingekayo, uzobe u-hang up.
Esikhundleni salokho, umuntu wokuqala ukuphendula ucingo lwe-911 uvame ukuthatha ucingo olukhethekile ekuthathweni kokushaya ucingo. Lo muntu oshayela ucingo uzokwazi ukuthi yini okufanele akwenze uma usesimweni esidinga isinyathelo ngokushesha ukuvikela ukuphepha kwakho. Laba yibo abafuna ukushaya ucingo olufunayo ngakolunye uhlangothi lwefoni uma unesihluku endlini noma uthathwe.
Uma udinga okunye ngaphandle kokuphoqelelwa komthetho, uma umqashi wocingo esungile ukuthi ungubani noma uzokudlulisela ku-caller noma i-PSAP efanele. Ezimweni eziningi, i-PSAP yesibili ayikho esakhiweni esifanayo njengenhloko.
I-catcher entsha izobiza imibuzo ephathelene nesimo esiphuthumayo sangempela. Uma othile ewile phambi kwakho futhi manje ushayele u-911, lo ngumuntu oshaya ucingo ozothola lonke ulwazi oludingekayo ukuze i-ambulensi iqale ukugoqa. Ungumculi wezingcingo oyokutshela okufanele ukwenze ngesiguli, kufaka phakathi ukuthi ungakwenza kanjani i-CPR uma kudingekile.
Indawo, Indawo, Indawo.
Uma ufonela u-911, ungase umangale ukuthi kaningi kangakanani obiza abathathayo ukuthi ubuphi. Ngaso sonke isikhathi lapho izwi elisha lifika emgqeni, uzocelwa indawo yakho (okungenani ikheli futhi ngezinye izikhathi ngaphezulu okuqondile) kanye nenombolo yocingo ophuma kuyo. Lokhu kungase kuqinisekiswe okwesibili ngezwi ngalinye. Kukholi oludluliselwa isikhathi esisodwa, uzobe ungazibuza indawo yakho nenombolo yocingo izikhathi ezine.
Ungadangali ngalokhu. Akunjengebaqashi bekholi bakhohliwe ukuthi uthini noma babengakunaki. Indawo yokuphuthumayo yiluhlu olubaluleke kunazo zonke kunoma iyiphi ikholi ye-911. Kungakhathaliseki ukuthi kwenzekani ngemuva kokuba ubatshele ukuthi ungubani - ake sithi imeteor ivela esibhakabhakeni futhi iphuma emgqeni wefoni - umshayeli wocingo unakho okudingeka akwazi ukuthumela umuntu oshayela imoto ngezibani ezibomvu phezulu ukuphuthuma kwakho.
Kunokungaqondakali okuvamile ukuthi amakhompi angu-911 ahlale eyazi ukuthi ukhona lapho ubiza. Lo msebenzi uyaziwa njenge-Enhanced 911 ( E911 ) futhi uyatholakala ezindaweni eziningi ezweni lonke. Isebenzisa i-national database yamakheli, kodwa ngezinye izikhathi i-database ingalungile. Ngaphezu kwalokho, okusebenza kuphela ngama-landlines (amafoni ocingweni lwefoni axhunyiwe odongeni). Amaseli weselula awahambisani ngaso sonke isikhathi indawo yakho ku-PSAP.
Ngisho noma ulwazi lendawo luyatholakala uma ufonela 911 efonini yakho , akuwona wonke ama-PSAP anemishini yokuyifunda. Amafoni e-Inthanethi asebenza ngenye indlela ngokuphelele. Ulwazi lugcinwe efonini, ngakho-ke uma ususa ifoni kusuka kwenye indawo kuya kwenye, ingase ilandise i-PSAP ikheli elingalungile.
Kungenxa yalezi zinkinga zezobuchwepheshe abakwa-callers abakubuza njalo indawo yakho.
Imibuzo eminingi kangaka
Ngivame ukuzwa ukukhungatheka ngamazwi weziguli zami njengoba bengitshela ngezinto zabo ezingu-911. Esinye sezikhalazo ezivame kakhulu zivela emingaki imibuzo ababefanele baphendule. Kuyinto into yokubona. Engqondweni yomuntu oshaya ucingo, sebevele bazi ukuthi kuyini isimo esiphuthumayo. Bayafuna ukutshela umshayeli wezingcingo futhi bayothanda uma umshayeli wekholi evele alalele.
Inkinga yile: akuwona wonke umuntu okhuluma okufanayo. Abanye abantu bangcono ekutholeni amaphuzu abo kunabanye.
Abathatha izingcingo baqeqeshwe ukubuza imibuzo ethize ngokuhlelwa kusengaphambili, besebenzisa izimpendulo njengendlela yomgwaqo onombuzo ozowubuza ngokulandelayo. Ekugcineni ngenxa yokubuza imibuzo efanele futhi ukuthola izimpendulo ezicacile, umthengisi wocingo uzokwazi ukuthumela uhlobo olufanele lwemithombo (izinjini zomlilo, amaphoyisa, izinsizakalo zezokwelapha eziphuthumayo, noma yikuphi) futhi unikeze imiyalelo efanele kumuntu oshaya ucingo.
Ithiphu yokuqala neyibaluleke kakhulu yokubiza u-911 yilokhu: Ungalandeli . Lapho umshayeli wekholi ekulungele ukukhansela ucingo, uzokutshela. Hlala unomoya ophansi njengoba ungaba futhi ulalele ngokucophelela imibuzo. Uma umuntu oshayela ucingo engacabangi ukuthi uzwile kahle, kungenzeka ukuthi uphinde umbuzo. Uma uzwa umbuzo ofanayo kaningi, phendula futhi uphendule ngokucacile ngangokunokwenzeka. Ungakhathazeki. Uma uthola ucingo ngokunemba ngokuthola imininingwane ngokushesha uzothola usizo.
Uma Baxoxa Nami, Ngubani Okhuluma Ne-Ambulance?
Into yokugcina okumele uyikhumbule nge-PSAPs: Lokhu akuvamile ukusebenza komuntu oyedwa. Ezindaweni eziningi ezungeze izwe, abantu abaphendula izingcingo ezingu-911 akuzona abantu abafanayo abakhuluma nabaphenduli bokuphuthumayo.
Uma ubiza u-911 bese uqala ukuphendula imibuzo, cishe uzozwa ukhiye wekhompiyutha ngokuchofoza njengoba uphendula imibuzo. Yilowo owenza ucingo lokubhala phansi konke okushoyo. I-dispatcher ingafunda wonke lawo mazwana futhi izowadlulisela kubaphenduli abaphuthumayo. Kwezinye izinhlelo, abaphenduli bazokwazi ukufunda lawo manothi okushaya ucingo ngokuqondile ngamakhompyutha ezinqoleni zabo eziphuthumayo.
Ngesikhathi ngiqala ukuqala kuleli bhizinisi, i-dispatcher yayisitolo somuntu oyedwa. Wathatha izingcingo phezu kwefoni ehlongozwe ehlombe lakhe. Ulwazi lwalotshelwa ekhadini le-punch, elifana nalokho abanye amabhizinisi abasebenzisa ukuvala abasebenzi ngaphakathi nangaphandle. Wabeka leli khadi ngesikhathi se-punch ukuze alobe izikhathi. Wathumela izingcingo phezu komsakazo futhi wagcina ithrekhi ngesandla lapho wonke ama-ambulensi ayekhona nokuthi benzani.
Namuhla sifikile indlela ende. Manje isikhungo sinabantu abaningi abaphendula imigqa eminingi. Wonke umuntu ugqoke i-headset futhi ehlezi eziteshini zomsebenzi enezikrini eziningi zekhompyutha. Ukwaziswa okwabelwana ngaso leso sikhathi, ngezinye izikhathi phezu kwamabanga amakhulu. Kukhona ukuqeqeshwa okwengeziwe nokuphendula okuningi. Naphezu kwakho konke lokho, lo msebenzi ufana nokuthi wawuneminyaka engamashumi amabili edlule - futhi njengoba kunzima.