Abasizi abasebenzisa izwi elihle, njenge-Siri noma i-Amazon's Alexa, bebajwayele ngokwengeziwe, beguqula izindlu zethu emakhaya ahlakaniphile. "Alexa, ngiphakamise ngehora lesi-7" "Alexa, yikuphi ukushisa ngaphandle?" Amaphesenti angama-30 okusebenzisana kwethu nobuchwepheshe okwenzekayo ngokuxoxa manje.
Isimboni sezempilo siye saqaphela ukuthi kungenzeka yini izixazululo zezobuchwepheshe zezempilo zezwi lokuqala.
Ubuchwepheshe obunikwe amandla ngezwi bunganikeza izindlela ezintsha zokuxhumana neziguli, ikakhulukazi labo abasengozini ngandlela-thile noma abahlala ezindaweni ezikude. Ngokuvamile abantu bahlanganyela kakhulu nobuchwepheshe uma bengaba nengxoxo emibili-kanjalo, izwi libonakala liyisixhumanisi esinamandla somsebenzisi. Singaba nomthelela omkhulu wokuzibandakanya futhi samukele imikhuba emisha uma sinikezwa ulwazi ngesimo senkulumo enenjongo.
Ukusekela Ukwaziswa Okusekelwe Ebufakazi Ngezwi
I-Orbita, Inc. ingenye yezinkampani ezisetshenziswa ekusebenziseni ubuchwepheshe bokuxoxa ekunakekelweni kwezempilo. It ngokukhethekile izicelo zezempilo zokuqala zezempilo futhi ifuna izixazululo zokuthuthukisa imiphumela yezempilo. Ubuchwepheshe bayo bezobuchwepheshe buhlangene nobuchwepheshe bokuhlakanipha (AI) futhi buhlose ukuthuthukisa ukuqapha kwesineke, imfundo yemitholampilo, ukulethwa kwezinakekelo kanye nokucwaninga. NgoFebhuwari, u-Orbita umemezele ukubambisana okusha noMayo Clinic.
I-Mayo Clinic ngumthombo othembekile, oya emtholampilo kubantu abaningi. Ubuchwepheshe obusha obufana no-Orbita buzokwenza i-Mayo Clinic yande ngaphezu kweziteshi zedijithali zendabuko futhi inikeze izwi okuqukethwe kwayo.
Hlala, inkampani yezempilo ezama ukukhiqiza isayensi yokuguqula ukuziphatha, isebenzisa ubuchwepheshe buka-Orbita.
Umkhiqizo omusha we-StayWell, i-StayWell Voice, uhlelo lokusebenza lwe-omnichannel olusiza abasebenzisi ukuphatha isisindo nokucindezeleka. Isebenzisa ubuchwepheshe bokuqala ngezwi kanye nama-analytics athuthukile futhi ingasetshenziswa ku-Amazon Echo nezingxoxo ezahlukene ze-intanethi.
Ungakhuluma Indlela Engikhulumayo?
Abacwaningi emhlabeni wonke baqhubeka bezama ekuthuthukiseni nasekuthuthukiseni izinhlelo zokuqondisa ezempilo ezihlakaniphile ngokufaka izici ze-humanoid. Bayafuna amasu okuklama, ikakhulukazi maqondana nezinqubo zokuxhumana zabo.
Ucwaningo olulodwa oluqhutshwa ithimba lokucwaninga elivela eNyakatho-mpumalanga YaseYunivesithi eLiaoning, e-China naseRin Min University eBeijing, lubonise ukuthi ukufanisana nesitayela sokuxhumana (kumsebenzisi wokugcina) kungandisa ukwethembeka, ngaleyondlela kwenza umsebenzisi angene kakhulu uthembela umeluleki weqiniso. Uma umsebenzisi esebenzisana ne-avatar, isitayela sokuxhumana se-avatar singathonya izinga lokuzibandakanya komsebenzisi nokuzijabulisa. Abalobi bocwaningo baphetha ngokuthi, ukuze kube nemiphumela emihle, ulimi lomeluleki olufanele kufanele luhambisane nomuntu ovamile womsebenzisi. Ucwaningo lwathola ukuthi uma umeluleki wempilo yedijithali ehlelwe ukulandela isitayela sokuxhumana lomsebenzisi, isekela ukuxhumeka ngokomzwelo.
Kusobala ukuthi lapho abantu bejabulela ukusebenzisana kwabo nobuchwepheshe, banamathuba amaningi okusebenzisa lobu buchwepheshe. Eqinisweni, ngokusho kocwaningo lwamuva, lesi sici singase sibaluleke kakhulu kubasebenzisi kunokwethenjelwa kobuchwepheshe kanye nokwaziswa. Ochwepheshe basikisela ukuthi abakhiqizi bezinhlelo zokweluleka ezibonakalayo ekunakekelweni kwezempilo kufanele baphenye amaphethini wokuxhumana abasebenzisi bendawo ngaphambi kokuthuthukisa isitayela sabo sokuxhumana. Ngokuqonda umsebenzisi wokugcina kuqala, abathuthukisi bangakha ulimi olusekela ukusondelana komsebenzisi wokugcina nokwamukelwa.
Umsizi Wezwi Okhulumisana Kwabadala
Kubaluleke kakhulu ukuklama amadivaysi alula okusebenzisana, athembekile uma kuziwa kwabasebekhulile.
I-LifePod iyinsizakalo yezwi elilawulwa ngezwi esekelwe ku-Alexa. Ihlanganisa izinzwa ezinikezwe i-intanethi ne-AI. Eyakhelwe ikakhulukazi abadala, lo musha uphendule izwi futhi kungase kusekele ukuguga endaweni .
I-LifePod iqala izingxoxo ngokusekelwe kuzilungiselelo zayo. Abasebenzisi nabanakekeli bangahlela imenyu yedivayisi ngokuvumelana nezidingo zabo. Isibonelo, i-LifePod ingakukhumbuza ukuxubha amazinyo akho, udle ukudla noma ugcine ukuqokwa kukadokotela. Kungabhala futhi umsebenzi womuntu wansuku zonke ukuze amalungu omndeni angalandele izimo zabo zomthandayo nezimo ezikude.
Ngaphezu kwalokho, i-LifePod isebenza njengomngane. Ingakwazi ukufunda ama-audiobook, ukudlala umculo, ukhethe izinhloko zezindaba kanye nokutshela ihlaya. Okubalulekile, i-LifePod ibuye isebenze umsebenzi wokuqapha ongasetshenziswa esimweni esiphuthumayo (isib. Uma umuntu ewa). Asikho isidingo sokushaya inkinobho noma ukugqoka isikhathi; umsebenzisi udinga kuphela ukubiza usizo futhi idivayisi isabela ngokufanele.
Ingabe ama-Chatbots asebenzisanayo ikusasa lezempilo?
Ubuchwepheshe beChatbot akuyona entsha njengoba ungase ucabange. Kuye kwaba khona kusukela ngawo-1960. Muva nje, sekuye kwasetshenziswa kakhulu empilweni yengqondo, kodwa nakwezinye izizinda zezempilo. Ucwaningo oluholwa nguProfesa Gerhard Andersson waseLooköping University, eSweden, lubonise izinga elihle lokunamathela kubantu abasebenzisa i-chat-based chatbot ebizwa nge-smartphone ebizwa ngokuthi i-Shim ye-psychom positive nokungenelela kokwelapha okuzicabangela.
Ukusebenzisa i-Shim kubonise ukuthi kunomthelela omuhle enhlalakahleni yengqondo yomsebenzisi nokucindezeleka okubonakalayo. Kodwa-ke, lolu cwaningo lwaveza nemikhawulo ethile ye-agent ekhuluma ngokuzenzekelayo; isibonelo, izimpendulo ze-agent ye-app ngokuvamile ziphindaphindiwe.
Izibhedlela kanye nezinhlelo zokunakekelwa kwezempilo ziqala ukwazisa ukufakwa kwezinsizakalo ezelulekayo kanye nenani lemininingwane abangayibamba futhi bahlukanise ngezinga ngalezi zinhlelo. Kungaba nzima ukuthi abahlinzeki bezempilo bakhe ubuhlobo obujulile namakhasimende abo futhi babelane ngolwazi lwabo lwezempilo ngendlela efanele ngokusebenzisa ukuxhumana kwabantu ngokuqinile.
Ama-chatbots angakwazi ukugcwalisa leli gale ngenkathi ehlinzeka ngendlela eyedwa. Ngaphezu kwalokho, izingxoxo zizokwenyuka ekusebenziseni (lapho zakhiwe) futhi zivame ukutholakala ukuze ziphendule imibuzo noma nini lapho zidinga (ngokuphambene nomodeli wokusebenza obizayo ukugijima ngehora).
Nakuba ubuchwepheshe bokusebenzisana nokuhlakanipha kwengqondo okukhulumisana kunemikhawulo yabo-kuhlanganise nokukhathazeka kokuphepha kanye nokungaboni kahle-imakethe ye-chatbot emhlabeni jikelele kulindeleke ukuthi iqhubeke nokuthuthukisa, ifike ku-$ 1.25 billion ngo-2025. Abathengi abaningi bamukela izingxoxo njengendlela yabo yokuxhumana ethandwayo.
Ukuthuthukiswa okuqhubekayo kuyadingeka ukuze ubuchwepheshe bokuxhumana buhlangabezane nazo zonke izidingo futhi kuhambisane namazinga okunakekelwa kwezempilo. Njengoba ubuchwepheshe buguqukayo, kunemisebenzi eminingi kanye nezici zezingxoxo kanye nabasizi bezwi abesebenzayo abazobe bengezwa eminyakeni ezayo, okwenza lolu hlobo lobuchwepheshe bezempilo luya ngokuya ngokuphelele nokufana nabantu.
> Imithombo:
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> Li M, Mao J. Hedonic noma u-utilitarian? Ukuhlola umthelela wokuvumelanisa isitayela sokuxhumana kumbono womsebenzisi wemisebenzi yokwelulekwa kwezempilo yangempela. I-International Journal of Information Management , 2015; 35: 229-243.
> Ly K, Ly A, Andersson G. I-ejenti yokukhulumisana ngokuzenzekelayo yokugqugquzela inhlalakahle yengqondo: I-RCT yomshayeli usebenzisa izindlela ezixubekile. Ukungenelela kwe-Inthanethi , ngo-2017; 10: 39-46.
> Miner A, Milstein A, Hancock J. Ukukhuluma ngemishini mayelana nezinkinga zempilo yengqondo. I-JAMA , 2017; 318 (13): 1217-1218.